Legal
Privacy Policy
Effective Date: August 16, 2026|Last Updated: August 16, 2026
Two Rivers Emergency Management, LLC (“TREM,” “we,” “us,” or “our”) respects your privacy and is committed to handling information collected through our website responsibly and transparently.
This Privacy Policy explains what information may be collected when you visit the TREM website, how that information may be used, when it may be shared, and the choices available to you.
This policy applies to the public-facing TREM website. Separate terms or privacy notices may apply to authenticated services, including River Gauge by Two Rivers Emergency Management, as those services may process additional information associated with client accounts, projects, and collaboration.
Information We Collect
Information You Provide to Us
We may collect information that you voluntarily provide when you:
- submit a contact or inquiry form;
- request information about TREM services;
- communicate with TREM by email or through the website;
- provide information in connection with a potential project or business relationship; or
- otherwise choose to submit information to us.
Depending on how you interact with the website, this information may include your name, email address, telephone number, organization, job title, and the contents of your message or inquiry.
Please do not submit sensitive personal information, protected health information, classified information, law-enforcement-sensitive information, controlled unclassified information, passwords, or other confidential operational information through general website contact forms.
Information Collected Automatically
When you access the website, certain technical information may be transmitted automatically by your browser, hosting provider, or supporting technology. This may include information such as:
- Internet Protocol address;
- browser type and version;
- device type;
- operating system;
- referring website;
- pages requested;
- date and time of access; and
- technical information used to operate, secure, and troubleshoot the website.
We may use this information to maintain website security, diagnose technical problems, understand website performance, and improve the visitor experience.
Cookies and Similar Technologies
The TREM website uses essential first-party storage or similar technologies necessary to support website functionality and remember visitor choices, including cookie-consent preferences.
Optional technologies may also be used for purposes such as analytics or remembering non-essential website preferences. Optional categories will not be activated through the website's consent system unless you provide the applicable consent.
The website currently provides the following categories:
Necessary
These technologies support essential website functionality, security, and the storage of your privacy preferences. They cannot be disabled through the website's cookie preference controls.
Analytics
With your permission, TREM uses its own first-party usage analytics rather than a third-party advertising network. When enabled, this may record pages viewed and page titles, the referring website, links and buttons selected (including outbound links, downloads, and email or phone links), whether a contact form submission succeeded or failed, device category, browser, operating system, browser language and time zone, approximate geographic area derived from general network information, website error reports, and a random anonymous identifier stored in your browser to distinguish repeat visits and sessions. TREM does not collect the contents of form fields, message text, email addresses you type, keystrokes, or session recordings. Analytics are not activated unless permitted through your cookie preferences, and turning them off stops collection.
Experience and Preferences
These technologies may be used to remember non-essential settings or preferences that improve your experience on future visits.
TREM does not currently use the public website to serve behavioral advertising or sell advertising based on your browsing activity.
You may review or change your cookie selections at any time by selecting in the website footer.
You may also configure your browser to delete or restrict cookies. Disabling certain technologies may affect some website functionality.
How We Use Information
TREM may use information collected through the website to:
- respond to inquiries and requests;
- communicate about TREM services;
- evaluate potential consulting engagements;
- operate, maintain, and improve the website;
- maintain the security and integrity of our systems;
- diagnose technical problems;
- understand general website usage where permitted;
- maintain business and administrative records;
- comply with applicable legal requirements; and
- protect the rights, property, and security of TREM, our clients, website visitors, and others.
We do not use personal information collected through the public website for purposes materially unrelated to those described in this policy without providing appropriate notice or obtaining consent when required.
How We Share Information
TREM does not sell personal information collected through the public website.
We may disclose information in limited circumstances, including:
Service Providers
We may provide information to vendors or service providers that support website hosting, communications, security, information technology, or other business operations. These providers may access information only as reasonably necessary to perform services on our behalf.
Legal Requirements
We may disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, or governmental requests.
Protection of Rights and Security
Information may be disclosed when reasonably necessary to investigate suspected fraud, security incidents, misuse of the website, or threats to the safety, rights, or property of TREM or others.
Business Transactions
If TREM is involved in a merger, acquisition, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction subject to applicable law.
Third-Party Websites and Services
The TREM website may contain links to websites or services operated by third parties.
TREM does not control the privacy, security, or information practices of those third parties. When you leave the TREM website, your interaction with another website or service is governed by that organization's own policies and practices.
We encourage visitors to review the privacy policies of third-party websites before providing personal information.
Data Security
TREM uses reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic transmission, or information system can be guaranteed to be completely secure. Visitors should use appropriate care when transmitting information electronically.
Data Retention
TREM retains personal information for only as long as reasonably necessary to fulfill the purposes for which it was collected, support legitimate business and administrative needs, meet contractual obligations, resolve disputes, maintain appropriate records, and comply with applicable legal requirements.
Retention periods may vary depending on the type of information and the context in which it was provided.
Your Privacy Choices and Rights
Depending on where you reside and applicable law, you may have rights relating to your personal information. These may include the right to request:
- confirmation of whether TREM processes personal information about you;
- access to certain personal information;
- correction of inaccurate personal information;
- deletion of certain personal information;
- a copy of certain personal information you previously provided; or
- information regarding certain uses or disclosures of your personal information.
You may also change your optional cookie selections at any time through the link located in the website footer.
Some rights may be subject to exceptions, limitations, verification requirements, or exemptions under applicable law.
To submit a privacy-related request, contact TREM using the information provided in the Contact Us section below.
TREM will not discriminate against an individual for exercising a privacy right provided by applicable law.
Children’s Privacy
The TREM website is intended for professional and general informational use and is not directed to children under 13.
TREM does not knowingly use the public website to solicit or collect personal information from children under 13. If we become aware that information from a child under 13 has been collected inappropriately, we will take reasonable steps to address it.
River Gauge and Client Services
The public TREM website may provide access to River Gauge by Two Rivers Emergency Management, TREM's client project-management and collaboration platform.
Information submitted through authenticated client services may include information that is not collected through the public website, including account information, project information, documents, communications, and other client-related content.
Where appropriate, River Gauge may be governed by additional privacy, security, contractual, or acceptable-use provisions specific to the platform and the applicable client relationship.
Changes to This Privacy Policy
TREM may update this Privacy Policy periodically to reflect changes in website functionality, technology, business practices, legal requirements, or the services we provide.
When material changes are made, the Last Updated date at the top of this page will be revised. Where appropriate, additional notice may also be provided.
If changes materially affect how optional cookies or similar technologies are used, visitors may be asked to review their cookie preferences again.
Contact Us
Questions, concerns, or requests regarding this Privacy Policy or TREM's handling of personal information may be directed to:
Additional contact information is available through the TREM Contact page.